Data Deletion Request
Allcast lets you request deletion of your data at any time. The steps below explain how.
1. How to request deletion
In the app (recommended)
After signing in, go to Settings > Disconnect to immediately revoke a platform’s authentication token. Choosing Delete account starts the removal of all data associated with your account.
By email
Email support@allcast.net from your registered address with the subject “[Allcast] Data deletion request.” After verifying your identity, we will process it within the periods below.
2. What gets deleted
| Data | When it is deleted |
|---|---|
| Connected-account authentication tokens (OAuth) | Immediately upon disconnect or account deletion |
| Account information (email, nickname, etc.) | When the account is deleted |
| Videos and metadata for distribution, usage records | Within 30 days of the request |
Where the law requires retention for a set period (e.g., e-commerce records), that information is stored separately and securely for the required period and then destroyed.
3. Processing time
Authentication tokens are destroyed immediately; other personal data is destroyed within 30 days of the deletion request.
4. Content already posted to each platform
Posts already published to Instagram, Facebook, Threads, or TikTok through Allcast must be deleted on those platforms directly. You can also remove Allcast’s connection yourself from each platform’s account settings (Apps & Websites, Business Integrations, etc.).
5. Contact
For questions about data deletion, contact support@allcast.net. App reviewers can test the deletion flow above using the demo account.